How karkiya Handles Your Personal Data

We collect the details you provide when creating your account — your name, email address, phone number, and the payment method you link, whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, the transaction reference and wallet number are

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   logged so we can verify the transfer and match it to your account. We also collect device data — browser type, IP address, and session timestamps — to keep your account secure and detect unusual access. If you contact our support team, that conversation is stored

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   so we can follow up accurately. We do not sell your personal data to third parties. We share it only where strictly necessary: with the payment processors that handle your bKash, Nagad, and Rocket transactions, and with any regulatory authority that has lawful jurisdiction over our

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   operations in eligible regions. Retention periods depend on the type of data. Payment records are held for as long as required by applicable financial rules. Account data is kept while your account remains active and for a defined period after closure. You can request a summary

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   of what we hold at any time by writing to our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.